退款政策

# Return & Refund Policy

We want you to be satisfied with your purchase. If you need to return an item, please review the following return and refund policy.

## 1. Return Eligibility

We accept returns for eligible products under the following conditions:

* The product must be **unused, unopened, and in its original packaging**.
* All original packaging, labels, accessories, manuals, and other included items must be intact.
* The product must be in the same condition as when you received it.
* The return request must be submitted within **7 days of delivery**.

For hygiene, safety, or product-protection reasons, products that have been opened, used, installed, tested, modified, or damaged after delivery may not be eligible for return.

## 2. Return Shipping Costs

The original order may be shipped to you with **free shipping**, when applicable.

However, if you decide to return an eligible product because you no longer need it, ordered the wrong item, or simply changed your mind, **you are responsible for the return shipping costs**.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been processed.

## 3. How to Request a Return

Before sending any product back, please contact us with:

* Your order number
* The product name or model number
* The reason for the return
* Photos of the unopened package, if requested

Please **do not send the product back without receiving return instructions from us first**. Unauthorized returns may not be accepted.

## 4. Refunds

Once we receive and inspect the returned product, we will notify you whether the return has been approved.

If approved:

* The purchase price of the eligible product will be refunded to your original payment method.
* The original shipping charge, if any, is non-refundable.
* Return shipping costs paid by the customer are **not refundable**.
* Refunds are generally processed within **5–10 business days** after the returned product has been inspected and approved. The time it takes for the refund to appear in your account may vary depending on your payment provider.

## 5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within **7 days of delivery**.

Please provide your order number and clear photos or videos showing the issue. We will review the situation and, where applicable, provide an appropriate solution, such as a replacement, refund, or return arrangement.

For products that are confirmed to be defective, damaged during shipment, or incorrectly shipped by us, **we will cover the applicable return shipping costs**.

## 6. Non-Returnable Items

Returns may not be accepted for:

* Products that have been opened, used, installed, or modified
* Products without their original packaging or accessories
* Products damaged after delivery due to improper handling, installation, or use
* Products returned after the applicable return period
* Products specifically identified as non-returnable at the time of purchase

## 7. Contact Us

If you have any questions about a return or refund, please contact our customer service team before shipping your item back.

We will be happy to assist you with the return process and provide the appropriate return instructions.

**Please note:** By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.